Customer Service continues to play a critical part of the business world today. The team at Beeken have designed a set of customer service programs which can equip and inspire your team to the next level of service
.
| Telephone Etiquette |
This is a one day seminar designed for those who deal with customers over the phone. Participants will be equipped and inspired to the next level of customer service over the phone. This seminar is offered both as a public course or is ideal to be customised for your work place as an in house training program. |
For further information please contact us on 1300 738 900
|
| |
| |
| Do You Hold The Trump Cards |
Customer service should not be like a poker game "the luck of the draw" those in customer service roles should hold all of the trump cards in their hand and be confidant that they will win the hand. This one day seminar is designed to equip participants with a hand of trump cards and eliminate the game of chance. This seminar is offered both as a public course or is ideal to be customised for your work place as an in house training program. |
For further information please contact us on 1300 738 900
|
| |
| |
| Using The Customer Service Cycle for Maximum Results |
| This one day seminar is designed to equip those in customer service roles with valuable knowledge and skills in the customer service delivery cycle. Maximising the components of the customer delivery cycle is a critical strategy in today's competitive customer service world. This seminar is offered both as a public course or is ideal to be customised for your work place as an in house training program. |
For further information please contact us on 1300 738 900
|
