This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Participants are required to successfully complete a total of 10 units from a broad range of administration competencies units topics may include:
- Management
- Occupational Health and Safety
- Workplace Effectiveness
- Customer Service
- Financial Administration
- General Administration
- Information Management
- Innovation
- Interpersonal Communication
- IT Support
- Marketing
- Project Management
- Relationship Management
- Risk Management
- Workplace Effectiveness
Job roles and titles vary across different industry sectors and possible job titles relevant to this qualification include:
- Coordinator
- Leading Hand
- Supervisor
- Team Leader
Qualification Requirements - participants are to complete a total of 10 units, of of these are core units and 6 are elective units.
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